Cancellation policy

Purchase Options & Subscription Cancellation Policy – SALTT Australia

Last updated: 13 October 2025

This policy explains how to manage and cancel purchases made via our Purchase options, including one-time buys and subscriptions (e.g., recurring deliveries or “Subscribe & Save”). Nothing in this policy limits your rights under the Australian Consumer Law (ACL).

1) Definitions

  • One-time purchase: A single order with no automatic renewals.

  • Subscription: A recurring order that renews at the interval you selected (e.g., every 30 days).

  • Renewal date: The date your next charge is attempted.

2) Cancelling a subscription

  • You can cancel any time before your next renewal is processed.

  • For best results, please cancel at least 48 hours before the renewal date to avoid the next charge.

  • How to cancel:

    1. Log in to your account at getsaltt.com.au → Manage Subscriptions → Cancel; or

    2. Email support@getsaltt.com.au with your name, order number, and email used at checkout.

  • When a subscription is cancelled, it stays active until the next renewal would have occurred; future renewals stop.

3) Cut-off timing (billing vs shipping)

  • If you cancel after a renewal has been charged or an order has been fulfilled, that shipment will still be delivered.

  • Already-processed orders can’t be stopped, but you may be eligible to return unopened items under our Returns & Refunds Policy (ACL rights still apply).

4) Pause, skip, or change your delivery

  • Pause: Temporarily stop renewals for 1–3 cycles (or longer) from your subscription portal.

  • Skip a delivery: Skip the upcoming order without cancelling the plan.

  • Change flavour/quantity/interval: Update items and schedules up to 48 hours before renewal.

5) Pre-paid terms & gift subscriptions

  • Pre-paid terms (e.g., 3- or 6-cycle paid upfront): You can cancel auto-renew for the next term at any time; the current pre-paid term continues. No partial refunds for unused cycles unless required by the ACL.

  • Gift subscriptions: Behave like pre-paid; the recipient can manage skips/pauses. Renewals can be turned off for the next term.

6) Refunds after cancellation

  • Cancelling a subscription stops future charges.

  • Refunds are only available where required under the ACL or where our Returns & Refunds Policy applies (e.g., unopened change-of-mind returns within the stated window, or faulty goods).

7) Address, payment & account changes

  • Update your delivery address and payment method at least 48 hours before renewal to ensure smooth delivery.

  • If an order ships to an old address because details weren’t updated in time, we’ll do our best to help, but replacement may incur additional costs.

8) Failed payments

  • If a payment fails, we’ll retry your card and notify you to update details.

  • If payment can’t be collected after reasonable attempts, we may pause or cancel the subscription.

9) Price, product & terms changes

  • Subscription prices and available flavours may change from time to time.

  • We’ll provide reasonable notice (typically 14 days) for any material price change. You can cancel before the effective date to avoid future charges at the new price.

10) Promotions & discounts

  • Promo codes may exclude subscriptions unless stated.

  • If a subscription includes a discount, it applies only while the promotion is active or for the period stated at sign-up. Changes will be notified as above.

11) Our right to cancel

  • We may cancel a subscription (e.g., sustained non-payment, suspected misuse, product discontinuation). If we cancel for reasons other than your breach, we’ll refund any amounts paid for undelivered, unfulfilled cycles.

12) Australian Consumer Law (ACL)

  • Your ACL rights apply in addition to this policy. If a product has a major failure, you may choose a refund or replacement; for minor failures, we may repair, replace or refund within a reasonable time.

13) Need help?