Purchase Options & Subscription Cancellation Policy – SALTT Australia

Last updated: 13 October 2025

This policy explains how to manage and cancel purchases made via our Purchase options, including one-time buys and subscriptions (e.g., recurring deliveries or “Subscribe & Save”). Nothing in this policy limits your rights under the Australian Consumer Law (ACL).

Definitions

One-time purchase: A single order with no automatic renewals.

Subscription: A recurring order that renews at the interval you selected (e.g., every 30 days).

Renewal date: The date your next charge is attempted.

Cancelling a subscription

You can cancel any time before your next renewal is processed.

For best results, please cancel at least 48 hours before the renewal date to avoid the next charge.

How to cancel:

Log in to your account at getsaltt.com.au → Manage Subscriptions → Cancel; or

Email support@getsaltt.com.au with your name, order number, and email used at checkout.

When a subscription is cancelled, it stays active until the next renewal would have occurred; future renewals stop.

Cut-off timing (billing vs shipping)

If you cancel after a renewal has been charged or an order has been fulfilled, that shipment will still be delivered.

Already-processed orders can’t be stopped, but you may be eligible to return unopened items under our Returns & Refunds Policy (ACL rights still apply).

Pause, skip, or change your delivery

Pause: Temporarily stop renewals for 1–3 cycles (or longer) from your subscription portal.

Skip a delivery: Skip the upcoming order without cancelling the plan.

Change flavour/quantity/interval: Update items and schedules up to 48 hours before renewal.

Pre-paid terms & gift subscriptions

Pre-paid terms (e.g., 3- or 6-cycle paid upfront): You can cancel auto-renew for the next term at any time; the current pre-paid term continues. No partial refunds for unused cycles unless required by the ACL.

Gift subscriptions: Behave like pre-paid; the recipient can manage skips/pauses. Renewals can be turned off for the next term.

Refunds after cancellation

Cancelling a subscription stops future charges.

Refunds are only available where required under the ACL or where our Returns & Refunds Policy applies (e.g., unopened change-of-mind returns within the stated window, or faulty goods).

Address, payment & account changes

Update your delivery address and payment method at least 48 hours before renewal to ensure smooth delivery.

If an order ships to an old address because details weren’t updated in time, we’ll do our best to help, but replacement may incur additional costs.

Failed payments

If a payment fails, we’ll retry your card and notify you to update details.

If payment can’t be collected after reasonable attempts, we may pause or cancel the subscription.

Price, product & terms changes

Subscription prices and available flavours may change from time to time.

We’ll provide reasonable notice (typically 14 days) for any material price change. You can cancel before the effective date to avoid future charges at the new price.

Promotions & discounts

Promo codes may exclude subscriptions unless stated.

If a subscription includes a discount, it applies only while the promotion is active or for the period stated at sign-up. Changes will be notified as above.

Our right to cancel

We may cancel a subscription (e.g., sustained non-payment, suspected misuse, product discontinuation). If we cancel for reasons other than your breach, we’ll refund any amounts paid for undelivered, unfulfilled cycles.

Australian Consumer Law (ACL)

Your ACL rights apply in addition to this policy. If a product has a major failure, you may choose a refund or replacement; for minor failures, we may repair, replace or refund within a reasonable time.

Need help?

Email: support@getsaltt.com.au

We aim to respond within 1–2 business days.