Shipping policy

Shipping Policy – SALTT Australia

Last updated: 16 January 2026

We work hard to get SALTT to you quickly and in perfect condition. Below is how shipping works for orders placed on getsaltt.com.au.

1) Order processing

  • Dispatch time: Orders are shipped within 24hours of the order being placed. (Occasional unforeseen circumstances may delay this timeframe slightly)

  • Business days: Monday–Friday (excl. public holidays).

  • If an item is pre-order or back-order, the estimated ship date will be shown on the product page and at checkout.

2) Shipping options & rates (Australia)

  • Standard tracked: AUD $10.00 

  • Rates are shown and confirmed at checkout once you enter your delivery address.

3) Delivery timeframes (guide)

  • Metro (NSW/VIC/QLD/SA): Standard 2–5 business days | Express 1–3 business days

  • WA/NT & remote areas: Standard 5–10 business days | Express 2–5 business days
    Actual delivery times depend on carrier network, peak periods, weather events and remote location access.

4) Couriers, PO Boxes & Parcel Lockers

  • We use reputable carriers for tracked delivery.

  • PO Boxes & Parcel Lockers: If you need these, select the [Australia Post] method at checkout. Street addresses are required for some courier services.

5) Tracking & updates

  • You’ll receive a shipping confirmation email with your tracking link when your order leaves our warehouse.

  • Tracking may take up to 24 hours to show the first scan.

6) Authority to Leave (ATL)

  • If you select ATL, the parcel may be left in a safe place at your address. Once delivered under ATL, loss or theft risk passes to you. If you’d prefer a signature, please deselect ATL at checkout.

7) Heat, weather & rural delivery

  • Extreme weather, road closures and peak periods (e.g., Christmas) can cause delays. We’ll keep you updated where we can.

  • Rural/remote deliveries may hand off between carriers and take longer.

8) Address changes & order edits

  • We move fast! If you need to change your address or cancel, email support@getsaltt.com.au immediately.

  • Once an order is packed or shipped, changes aren’t always possible. If a parcel is returned to us due to an incorrect address, we can reship (postage may apply) or refund the product price (shipping non-refundable on change-of-mind/address errors).

9) Missing, late or damaged parcels

If something’s not right, we’ll sort it quickly.

  1. Check the tracking link and any delivery cards or safe-drop locations.

  2. Ask household members/receiving office.

  3. Contact us with your order number and photos (for damage): support@getsaltt.com.au.
    We’ll open a carrier investigation and arrange a replacement or refund where appropriate.

10) Split shipments & substitutions

  • Orders with multiple items may ship in more than one parcel. You’ll receive tracking for each.

  • If an item becomes unavailable after you order, we’ll contact you with options: wait, swap flavour/size, or refund.

11) International shipping

  • We currently ship within Australia from getsaltt.com.au. For New Zealand orders, please visit www.ketochow.co.nz (or contact us for help).

12) Taxes & duties

  • Prices are shown in AUD and include GST for Australian orders.

13) Customer support