Shipping Policy – SALTT Australia

Last updated: 14 September 2026

We work hard to get SALTT to you quickly and in perfect condition. Below is how shipping works for orders placed on getsaltt.com.au.

Order processing

Dispatch time:  Our aim is to have orders shipped within 24hours of the order being placed. (Occasional unforeseen circumstances may delay this timeframe slightly)

Business days: Monday–Friday (excl. public holidays).

If an item is pre-order or back-order, the estimated ship date will be shown on the product page and at checkout.

Shipping options & rates (Australia)

Standard tracked: AUD $10.00 

Rates are shown and confirmed at checkout once you enter your delivery address.

Delivery timeframes (guide)

Metro (NSW/VIC/QLD/SA): Standard 2–5 business days 

WA/NT & remote areas: Standard 5–10 business days

Actual delivery times depend on carrier network, peak periods, weather events and remote location access.

Couriers, PO Boxes & Parcel Lockers

We use reputable carriers for tracked delivery.

PO Boxes & Parcel Lockers: If you need these, select the [Australia Post] method at checkout. Street addresses are required for some courier services.

Tracking & updates

You’ll receive a shipping confirmation email with your tracking link when your order leaves our warehouse.

Tracking may take up to 24 hours to show the first scan.

Heat, weather & rural delivery

Extreme weather, road closures and peak periods (e.g., Christmas) can cause delays. We’ll keep you updated where we can.

Rural/remote deliveries may hand off between carriers and take longer.

Address changes & order edits

We move fast! If you need to change your address or cancel, email support@getsaltt.com.au immediately.

Once an order is packed or shipped, changes aren’t always possible. If a parcel is returned to us due to an incorrect address, we can reship (postage may apply) or refund the product price (shipping non-refundable on change-of-mind/address errors).

Missing, late or damaged parcels

If something’s not right, we’ll sort it quickly.

Check the tracking link and any delivery cards or safe-drop locations.

Ask household members/receiving office.

Contact us with your order number and photos (for damage): support@getsaltt.com.au.
We’ll open a carrier investigation and arrange a replacement or refund where appropriate.

Split shipments & substitutions

Orders with multiple items may ship in more than one parcel. You’ll receive tracking for each.

If an item becomes unavailable after you order, we’ll contact you with options: wait, swap flavour/size, or refund.

International shipping

We currently ship within Australia from getsaltt.com.au. For New Zealand orders, please visit www.ketochow.co.nz (or contact us for help).

Taxes & duties

Prices are shown in AUD and include GST for Australian orders.

Customer support

Email: support@getsaltt.com.au

We aim to reply within 1–2 business days.

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